Frequently Asked Questions
Everything you need to know about shopping with General Pants Co.
What is your return policy?
We offer a flexible return policy. You can return full-priced items within 30 days of purchase for a refund or exchange, provided they are in original condition with tags attached.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
Do you offer international delivery?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay, Klarna, and Zip Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Can I change or cancel my order after it's placed?
Our team processes orders quickly to ensure fast delivery. Please contact our customer service immediately; if the order hasn't been packed yet, we will do our best to assist with changes.